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TERMS AND CONDITIONS

Whereas:

  • PLURALIS S.R.L.S., hereinafter referred to as the “company,” with registered office in PESCARA (PE), STRADA PRATI 12/3 C/O STUDIOLUCIANI, VAT number 02425070683, provides and manages a coworking space in Sambuceto (CH), Via Pietro Nenni 298, ZIP code 66020, where it offers workstations and specific services and common spaces (internet connection, telephone line, electricity, heating, air conditioning, printing service, cleaning and maintenance, availability of restrooms, access to a meeting room equipped for videoconferencing) in exchange for payments based on predetermined usage rates;

  • The individual or legal entity entering into the agreement for the provision of coworking services, hereinafter referred to as the “customer,” acts for personal and/or professional purposes unrelated to any entrepreneurial, commercial, artisan, or professional activities they may carry out, as defined under Article 3, paragraph 1, letter a) of Legislative Decree No. 206 of September 6, 2005;

  • The company does not engage in the activities carried out by its customers, limiting itself to providing them with workstations and related services;

  • The hosted clients do not represent an overall organized entity;

These General Terms and Conditions of Sale are valid between the company and the customer and apply to the services offered by the company, which can be purchased online by the customer via the website www.pluraliscoworking.com. These terms may be subject to changes. The date of publication on the website is the effective date of the terms.

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ARTICLE 1. NATURE OF THE CONTRACT

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These terms refer to a contract for the provision of spaces and services (Office Service Contract), where the reference to workstations or meeting rooms should not be understood as tangible goods but should be considered by the parties as a work space including goods and services that are not physically determined or confined. Given the lack of material continuity and the discontinuous availability of tangible goods, the customer has no rights of any kind over the property available to the company, and the contract cannot be interpreted as one conferring real usage rights under Article 1021 of the Civil Code, or as a loan, lease agreement, or contract for services.

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ARTICLE 2. OBJECT OF THE CONTRACT

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The company sells, and the customer independently purchases at a distance, the services indicated and offered on the website www.pluraliscoworking.com for which such a purchasing method is provided. The contract is concluded through the customer’s access to the website and formalization of a purchase order according to the procedure on the website. The customer commits, before finalizing the order, to review these general terms and conditions and accept them by ticking the indicated box. In any case, the customer can review these general terms and conditions on the website www.pluraliscoworking.com. The services directly purchasable online on the website www.pluraliscoworking.com, subject to the contract of these terms, are as follows: online reservation with prepayment for the use of a shared workstation in an open-space area for a daily period; online reservation with prepayment for the use of a meeting room for a half-day period. These are considered intangible goods as they are related to the following services: access to the facility, availability of desk and chair; Wi-Fi internet connection; telephone line; free access to restrooms; free access to the relaxation area; provision of a printer for a fee. The agreed fee includes electricity, heating and air conditioning costs, and cleaning and maintenance of the property.

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ARTICLE 3. PRE-CONTRACTUAL INFORMATION FOR CONSUMERS - ART. 49 OF LEGISLATIVE DECREE 206/2005

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If the customer is a consumer, before finalizing and confirming the order, they must review the characteristics of the services being offered for sale. Before confirming the order with “payment obligation,” the customer will be informed about:

  • The total price of the services, including taxes;

  • Payment methods;

  • Conditions, terms, and procedures for exercising the right of cancellation or modification as outlined in Article 9 of these terms;

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ARTICLE 4. CONCLUSION AND EFFECTIVENESS OF THE CONTRACT

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The sale is considered concluded with the sending of the “order confirmation” email by the company to the customer. The email will contain a summary of the order details, the price of the purchased service, customer data, a link to download a copy of these general terms and conditions, and instructions for accessing the facility. If any of the data in the “order confirmation” email is incorrect, the customer agrees to promptly notify the company of any changes or corrections.

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ARTICLE 5. ACCESS TO THE FACILITY, IDENTIFICATION, AND DURATION OF SERVICES

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Access to the facility for the use of services bookable online is allowed after the customer has completed their registration, paid the fees based on predetermined usage rates, and accepted these terms, via a PIN code created by the customer themselves, which will allow access to the front door for a limited time according to the agreed service conditions. The use of the workstation or meeting room is permitted according to the times and date defined in the signed agreement, using a strictly personal PIN code that cannot be transferred to third parties, all while respecting Italian national holidays and any potential closure days or periods of non-use, which will be communicated in advance.

The customer may allow third parties, who are not clients, to access the meeting room, and these will be considered guests. In such cases, the customer is jointly responsible with the guest for any damage caused to the company, its customers, or third parties during their time at the facility.

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ARTICLE 6. FEES AND PAYMENTS

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All service fees offered by the company are expressed in Euros on the website www.pluraliscoworking.com and do not include VAT. For services that can be booked directly online, prepayment is required via credit card or similar payment methods (Paypal). The order amount will be charged when the order is confirmed by the customer. Payment by credit card can only be made via the credit cards listed on the website www.pluraliscoworking.com.

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ARTICLE 7. RELATIONSHIP BETWEEN THE PARTIES, OBLIGATIONS, AND DISCLAIMERS OF LIABILITY

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The relationship between the Parties must be based on maximum fairness, transparency, and collaboration. The workstations, meeting room, and common spaces must be used directly by the customer. The customer may not alter any part of what is assigned and must take care of every part, the systems, installations, and furnishings; changing their intended use is prohibited, as is transferring their use to third parties, even for free. The customer must use the workstation or meeting room according to the nature of “Pluralis s.r.l.s.” as a coworking space specifically designed to host freelancers, professionals, startups, and similar entities engaged in mainly intellectual activities. It is expressly forbidden for the customer to use the workstation or meeting room for other incompatible activities. The customer cannot, without prior written consent from “Pluralis s.r.l.s.,” make modifications, improvements, or innovations to the structural elements of the assigned workstation, meeting room, or common areas, or install, modify, or replace any equipment.

The customer is responsible, both to the company and third parties, for any misuse or negligence in the use of the premises in all its parts.

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ARTICLE 8. CONDUCT RULES

The customer must comply with the rules of conduct established by “Pluralis s.r.l.s.” in its Internal Regulation posted at the facility. The customer must in particular: (i) show due respect for other customers, their guests, and the owners and staff of the company; (ii) not introduce or consume drugs or alcohol at the premises; (iii) not access the premises if they have infections or contagious diseases or other conditions that pose health and safety risks to other customers.

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ARTICLE 9. CANCELLATION, MODIFICATION, AND TERMINATION PROCEDURES

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Regarding the services directly bookable online on the website www.pluraliscoworking.com as per Article 2, upon completion of the booking process and confirmation, the customer is entitled to:

  • Full Refund: Cancellations made 10 or more days before the scheduled date of the booked service are eligible for a 100% refund, provided that written notice is sent to aministrazione@pluraliscoworking.com.

  • Partial Refund: Cancellations made 5 to 9 days before the scheduled date are eligible for a 50% refund, upon written request to aministrazione@pluraliscoworking.com.
    No refund will be granted for cancellations made less than 5 days prior to the scheduled service date.

  • Rescheduling: Changes to the date or time of a reservation are allowed 7 or more days before the scheduled date, by sending a request to aministrazione@pluraliscoworking.com.

  • In case of a refund, PLURALIS S.R.L.S. commits to processing the payment to the customer within 14 days from the receipt of the cancellation request.

Any violation of these terms, including violations of Articles 7 and 8, or a customer or their guests’ conduct incompatible with the normal use of shared spaces or the Internal Regulation of Pluralis s.r.l.s., constitutes a substantial breach that authorizes the company to terminate the contract immediately without further notice. Termination does not extinguish contractual obligations.

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ARTICLE 10. CONFIDENTIALITY

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The Parties agree, for themselves and their collaborators, to keep confidential and not disclose to third parties any information, data, or facts relating to the counterpart that may come to their knowledge during the service, both during and after the service’s effectiveness, for purposes other than those outlined in these terms.

The customer acknowledges and accepts that the company collects and processes personal data related to the customer as part of the existing service contract. This data will be processed in accordance with the Privacy Notice available on the website www.pluraliscoworking.com.

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ARTICLE 11. APPLICABLE LAW AND ARBITRATION

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The Parties accepting these general terms and conditions must operate correctly in their relationships, in accordance with Italian law, except in cases where specific jurisdiction is indicated in the Internal Regulation. The Parties must resolve any disputes in good faith and with good will, through direct, correct, and reasonable communications, and by initiating negotiations. If these attempts prove unsuccessful, the Parties will submit disputes to mediation or, as a last resort, to arbitration as provided by the Mediation and Conciliation Organization of the local Chamber of Commerce.

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Date, 08 April 2025

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